T&Cs

1. The Rocket House has and App and Nanny Agency side. The Rocket House services, its App (mobile application), platform and website, are designed for, and may only be used by, persons who genuinely intend to use our services. The Rocket House services are not intended to be used by any person under the age of 18 years old or those who have been barred from working with children and/or vulnerable adults.

2. Candidates (Teachers, Tutors, Nannies, Babysitters) Registration to The Rocket House does not guarantee automatic acceptance. Teachers and Nannies must fill in the Registration form which will be reviewed by our Talent Acquisition team. The Rocket House shall have sole discretion as to who shall become a member of The Rocket House.

3. To be considered, candidates will need: a relevant subject teaching or childcare qualification, an Enhanced DBS check, relevant experience and satisfactory references. For nannies, relevant experience, Enhanced DBS, and 2 references are a must. Once approved, candidates will receive a unique code to gain access to The Rocket House App or be part of our network if looking for outside of the App jobs.

4. Using the Free, monthly or annual Subscription to the app grants users limited personal non-transferable right to use The Rocket House App. Annual Subscribers in addition, have access to reduced fees on the Agency services.

5. Usage of the App is on any applicable device owned or controlled by you and subject to these Terms and Conditions.

6. Please note all information you provide to The Rocket House will be used for Registration and contact purposes only . Once parents and candidates access the App it is the responsibility of them, users, to ensure their information is accurate and kept up to date. Password and log in details must not be shared with anyone else.

7. Subscription is not an automatic right, it is a benefit for those members who follow our T&Cs and code of conduct and treat other members well, whether parents or teachers or members of The Rocket House team.

8. We do not offer refunds for partially used subscription periods or services unless required by law. Users may cancel their subscription at any time through their Apple or Google account settings. If you require assistance with cancellation, contact us at: lobby@therocket.house See our section on Subscriptions for more information.

9. Uninstalling the App may result in deletion of all Content from your device.

1. Parents and Teachers acknowledge that The Rocket House does not employ any of the Candidates (teachers) directly or indirectly but acts as a platform where teachers can offer their services and parents can book these at their own discretion.

2. Parents are sole responsible for ensuring compliance with employment, fiscal or other relevant obligations in accordance with the Employment Right Act1996 section 1 as well as obtaining employers liability insurance where needed.

3. Parents shall provide accurate and honest information about their family, expectations and services needed. When booking a teacher, details will be shared through the App. Parents must contact the candidate to ensure all details (duties, expectations, location, remuneration, payment methods, etc) are understood and agreed.

4. Parents and teachers are responsible for agreeing on remuneration and means of payment, including any agreed travelling or accommodation costs. Our agency or membership fees do not cover any part of the candidate’s salary or hourly/daily rates. Once a booking is approved, it is expected that parents will pay the agreed rate immediately after the job has been completed. Failure to do so might result in your account being deactivated.

5. If the Engagement of a Teacher on an occasional basis is extended to include permanent part-time or full-time employment, then parents agree to notify The Rocket House via email. This will be considered a “Placement” and as such parents will be liable pay an additional Agency Fee (see Fees section).

6. By registering to The Rocket House, both parents and teachers agree bookings will always be made trhough our App. Parents and Teachers agree not to, directly or indirectly, avoid or bypass The Rocket House App with the intent of depraving it of its fees.

7. If you need to change or cancel a booking, please ensure you cancel and contact the teacher as soon as possible. Please be aware, that except for emergency situations, cancelling a confirmed booking will negatively impact your profile. If we receive repeated complaints this could result in your account being deactivated.

8. By registering to The Rocket House, both parents and teachers agree not to disclose any confidential information relating to each other, relating to any members of the Rocket House, or relating to The Rocket House business (this is our non-disclosure agreement) to any third parties including social media (unless required by law or regulations).

9. Parents agree that the information they provide in the Registration Form and the App (e.g., Family Bio) is true, accurate and complete.

10. Parents acknowledge their responsibility to keep their account and personal information up to date.

11. Parents acknowledge that their membership is not transferable and that they are responsible for any use and any activity that occurs in conjunction with their username and password. Parents are responsible to keep their password secure and to not share their log-in details with any other person.

12. The Rocket House has the right to remove any of the content or accounts if we think that the user is impersonating others or if the content is unauthorised, misleading, incorrect, inappropriate, discriminatory, offensive, or in breach of anyone else’s rights, or if we think that your use of The Rocket House and any content might result in liability to us or anyone else.

1. Candidates (babysitters, teachers, tutors and nannies) and Parents (Clients), acknowledge that The Rocket House does not employ any of the Candidates directly or indirectly but solely acts as a platform where Candidates can offer their services and Parents can book and manage these at their own discretion.

2. Candidates acknowledge that Parents are sole responsible for ensuring compliance with employment, invoicing, fiscal or other relevant obligations in accordance with the Employment Right Act1996 section 1 as well as obtaining employers liability insurance where needed.

3. Candidates agree not to start a job managed by The Rocket House Nanny Agency until the Agency Fee (search and placement fees) have been paid in full by the family.

4. Bios and Profiles - Candidates agree to provide an accurate and honest description of their skills and experience with children, the services they are suitable to offer and availability.

5. Candidates acknowledge it is their responsibility to keep their account, fees, personal and professional information and availability up to date.

6. When Candidates receive notification of a booking, they must ensure they review all details (duties, hours, expectations, location, dates and times, proposed fee, etc), and confirm the Booking only if available and if they feel they are suitable for the role/job. Please note any recurring Bookings over 16h must be managed by The Rocket House Agency instead of the App.

7. Parents and Candidates are responsible for agreeing on remuneration and own means of payment and invoicing, including any trials (duration and payment), agreed travelling or accommodation costs. Our Agency and/or App fees do not cover any part of the candidate’s salary, any trials or any hourly/daily rates. Once a booking has been accepted, details will be shared via the App. Candidates and Parents must ensure the job details, expectations, payment methods, etc, have been understood and agreed by both parties. The Rocket House does not intervene in negotiations or agreements.

8. Candidates acknowledge the need to report to HMRC any casual income above of their personal allowance or trading allowance. Candidates can do this by registering with HMRC to fill in a tax return, more information: https://www.gov.uk/browse/tax/self-assessment

9. If the Engagement of a Candidate on an occasional basis is extended to include permanent part-time or full-time employment over 16h per week, then Candidates agree to notify The Rocket House via email. This will be considered a Placement and as such parents will be liable to pay an additional Agency Fee. Failure to communicate with us can result in cancellation of their account with The Rocket House.

10. By registering to The Rocket House, both Candidates and Parents agree that bookings will always be made through our App. Parents and Candidates agree not to, directly or indirectly, avoid or bypass The Rocket House App with the intent of depraving it of its fees, for instance booking a +16h pw job via the App instead of via the Agency.

11. If you need to change or cancel a booking, you must cancel and contact the Parents as soon as possible. Always give a reason. Please be aware, that except for emergency situations, cancelling a confirmed booking will negatively impact your profile. If we receive repeated complaints this will result in your account being deactivated. You are not allowed to ask someone else to cover for you booking or to pass on someone else’s details.

12. By registering to The Rocket House, both Candidates and parents agree not to disclose any confidential information relating to each other, relating to any members of the Rocket House, or relating to The Rocket House business (this is our non-disclosure agreement) to any third parties including social media (unless required by law or regulations).

13. Candidates acknowledge that their membership is not transferable and that they are responsible for any use and any activity that occurs in conjunction with their username and password. Teachers are responsible to keep their password secure and to not share their log-in details with any other person.

14. The Rocket House has the right to remove any of the content or accounts if we think that the user is impersonating others or if the content is unauthorised, misleading, incorrect, inappropriate, discriminatory, offensive, or in breach of anyone else’s rights, or if we think that your use of The Rocket House and any content might result in liability to us or anyone else.

15. The Rocket House candidates, agree to follow our Code of Conduct:
    R-esponsible: Always be prepared and organised.
    O-n time: Always be punctual and reliable. Late? Tell the family.
    C-ommunicate: Always be proactive, clear and respectful. Put your phone away when interacting with children. Always provide parents with feedback and discuss expectations.
    K-ind - Always be caring, helpful and understanding. Trust, connection and respect are key foundations for children to feel safe and ready to learn.
    E-tiquette - Always be professional, you are a role-model. You are in someone else’s house, if in doubt always ask.
    T-alents - Always be inspiring and creative, children have many hidden talents! Take time to discover their interests and to meet their needs.

16. Safeguarding: Keeping children safe is everyone’s responsibility. We will respond promptly and appropriately to any incidents or concerns brought to us. We ask all Teachers to contact team@therocket.house if they have any safeguarding concerns and all candidates receive relevant information when joining in.

1. We inform the Client that we request our Candidates to provide an up-to-date Curriculum Vitae/professional experience account, proof of ID, right to work in the UK, proof of relevant qualifications, two references, an Enhanced Disclosure and Barring Service (DBS) certificate or Update Service check and Paediatric First Aid training certificate.

2. The Agency agrees to introduce only Candidate/s with The Rocket House stamp of approval. To receive this candidates must hold a childcare or teaching qualification, have at least one year experience working with children, good knowledge of child development and the Early Years and National Curriculum and at least two references one of which must be relevant to childcare or teaching. The Rocket House only presents Candidates and therefore, the Agency cannot and shall not be held responsible for the conduct of a Candidate.

3. The Client and the Candidates are responsible for agreeing on remuneration and duties (including days off, additional babysitting, etc). The Agency asks that the Client contains this in a written contract of employment prior the commencement of the Candidate’s employment.

4. The Agency cannot be held responsible for any losses, costs, claims, injury, damages or liabilities to the Client, their children or the Client’s property, or to the Candidate, arising from the introduction or engagement of the Candidates.

1. Subscription Overview

   By subscribing to The Rocket House App, families gain access to our platform, including childcare and tutoring booking services, and the Nanny Agency. Annual subscribers receive discounted agency fees for part-time and full-time nanny placements.

   Users can download the app for free (which carries an admin fee to cover each transaction cost). Subscriptions are offered on a monthly (£14.99/month) or annual (£150/year) basis. Subscriptions renew automatically at the end of each billing cycle unless cancelled at least 24 hours before the renewal date. Users can manage or cancel their subscription at any time via their Apple ID or Google Play account settings.

2. Fair Use & Booking Integrity

   Users (parents and candidates) agree not to bypass the platform or agency in order to avoid subscription or agency fees. All bookings must be made via the app or directly with the agency for bespoke placements. The Rocket House is under no obligation to provide support to users who circumvent our systems.

3. Scope of Subscription Fees

   Subscriptions cover access to the app and our services but do not include:

   • Candidate trial days, salaries or hourly/daily rates

   • Travel, accommodation, or related expenses

   • Any tax, legal, or contractual employment responsibilities

   These must be agreed upon directly between the family and the candidate. The Rocket House is not the employer of any candidate.

4. Payments & Billing

   By subscribing or using The Rocket House App, you authorise us and our payment providers (Apple, Google, Stripe) to charge your chosen payment method for the applicable fees. Payments are collected at the start of each billing cycle (monthly or annual). Subscriptions automatically renew unless cancelled.

5. Admin Fees & Transaction Charges

   • Free subscriptions include a £4.99 admin fee per childcare or tutor booking to cover platform and transaction costs (via Stripe).

   • All activity bookings (e.g., after-school clubs, online classes, holiday camps) incur a 10% concierge/admin fee regardless of subscription level.

   • Monthly and Annual subscribers enjoy zero admin fees on childcare and tutor bookings.

   • We do not take any commission from candidates. For in-app payments, we apply a 2% Stripe fee only to cover transaction costs.

6. Refunds & Cancellations

   We do not offer refunds for partially used subscription periods or services unless required by law. Users may cancel their subscription at any time through their Apple or Google account settings. If you require assistance with cancellation, contact us at:📧admin@therocket.house
   
   Note: For users downloading our app via Apple or Google Play, these Terms include information required by App Store and Play Store policies, including subscription pricing, renewal terms, cancellation instructions, and billing.

7. Nanny Agency Service

   Families seeking a nanny (holiday, part-time or full-time) can request our bespoke Agency support. Once the Engagement fee has been paid (which will be deducted from Agency fee if the client hires a Rocket Nanny), our team will share your role with our internal network. If suitable matches are found, you will receive a shortlist of 3–5 vetted candidates from our Talent Acquisition Team. Please note, we cannot guarantee candidate availability.

   If you decide to hire a candidate introduced through The Rocket House, our standard agency fee applies. Annual subscribers benefit from a reduced agency fee.

   The agency fee does not include candidate salaries, hourly/daily rates, or trials (one shift within a day).

   Parents are encouraged to interview and trial candidates independently.

8. Agency Invoices

   Nanny agency invoices must be paid within 7 days of issue. No candidate may begin work through our agency until the placement fee is paid in full. Candidates will still be open for any other jobs until the invoice has been settled.
   

1. All information provided by users will be treated as strictly confidential and will not be disclosed by either party to any third parties, unless required by law or regulation.

2. The users, parents and teachers, consent to the holding and processing of Personal Data for the only purpose of fulfilling The Rocket House services, including acting as a platform where teachers can offer their services to match local families’ needs. We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data. We are registered with the ICO, please contact us if you wish to withdraw consent or contact our Data Controller. More information on your individual rights under UK GDPR can be found here

3. The users agree for The Rocket House to submit their personal details including but not limiting to their full name, home address and mobile number for any bookings so both parents and teachers can agree on booking details and contact each other. More information on the lawful bases for processing under UK GDPR can be found here

4. The users agree that all information passed to them by The Rocket House or through its App, with regard to parents or teachers, is strictly confidential and they will not pass or share or sell any of this information onto any third party, including via Social Media.

5. The users agree not to disclose, or allow to be disclosed, any information deemed private and confidential about The Rocket House and any of its related businesses, and to not retain any private information not needed.

6. The Rocket House will not be held responsible for any loss, damage, injury or breach of Private or Confidential Information from the users or any other party.

7. Users shall indemnify The Rocket House against any costs, claims, expenses, liability, damages, or loss which may arise directly or indirectly out of its use of our Services or the App or from the users’ breach of any of its obligations under these Terms and Conditions.

8. If you need help cancelling your subscription and/or want to ensure your data has been deleted from our systems or if you would like to request any information regardpng your data please email: lobby@therocket.house

1. The Rocket House confirms that when accepting parents or teachers it is not aware of anything which will cause any detriment to the interests of the users, parents or teachers. It is the responsibility of the users to ensure their content is honest, accurate and kept up to date. It is the responsibility of the user to verify any content and profile details before any bookings or interactions.

2. It is the users’ responsibility to decide which Content to upload (subject to these terms and conditions). We do not accept responsibility if users’ Content is misused by others as this is outside our reasonable control.

3. Parents are responsible for complying with all employment, taxation, fiscal and other relevant legislation as well as ensuring they have relevant insurance where needed.

4. Any liability of The Rocket House shall be limited to the Agency Fees paid to the Agency in respect of an Engagement.

5. The Rocket House shall not be liable for any loss, theft, injury, damage, expense or delay incurred or suffered by the users, parents or teachers, arising directly or indirectly from their interaction through our App or website. Including but not limiting to any failure of a teacher to meet the parents’ requirements, any act or omission of a teacher or parent whether wilful, negligent, fraudulent, dishonest or reckless; or any loss, injury, damage, expense or delay suffered by a parent or teacher.

6. The Rocket House shall not be liable for the loss of income or revenue sustained by parents due to having to care for a child themselves or for the cost of paying for alternative childcare cover if a teacher fails to appear, not for travelling or additional accommodation costs.

7. The Rocket House does not guarantee that any profile will generate any particular level of revenues, suitable enquiries or suitable responses.

8. Users, parents and teachers, must take reasonable care to protect and keep confidential their password and other account or identity information. Users must notify us immediately of any apparent breach of security such as loss, theft, misuse or unauthorised disclosure or use of a password. Users are responsible for third parties who use their account or identity (unless and to the extent that we are at fault).

1. Auto-Renewal & Cancellation Policy:

   If for any reason our App isn't for you, that’s ok! You can manage and cancel your subscription yourself. Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period. Payment is charged to your Apple ID or Google Play account upon confirmation. You can manage or cancel your subscription at any time through your device’s account settings.

   Once cancelled, your subscription will remain active until the end of the current billing cycle. No refunds are issued for unused portions of the term.

2. Remember that by registering or subscribing with, us both parents and candidates agree not to, directly or indirectly, avoid or bypass The Rocket House App with the intent of depraving it of its fees. Therefore, we just ask that if you want to contact any of the teachers in our platform you do sign up again, infringements will cause you being removed from The Rocket House.

3. Uninstalling the App may result in deletion of all Content from your device.

4. If you have questions please contact Apple or Goggle or email: lobby@therocket.house

5. If you would like to ensure your data has been deleted from our systems or would like to request any information regarding your data please email: lobby@therocket.house

1. The failure by either party of these Terms and Conditions to enforce at any moment for any period, any one or more stipulations of the Agreement herein shall not be a waiver of them at any time subsequently to enforce all Terms and Conditions.

2. These Terms and Conditions prevail any previous agreement, documents, or other undertaking either oral or written and no variation can be made unless expressly confirmed by both parties in written.

3. These Terms and Conditions are governed by and constructed in all respect of the law of England and Wales and are subject to the exclusive jurisdiction of the Courts of England and Wales.

Full T&Cs can be shared upon request by clients actively looking for placements, here you can find some of the main points.

Placement, Replacement Invoicing and Refund:

-The Client acknowledges that the Agency does not employ any of the Candidates directly or indirectly but only targets and introduces suitable Candidates to the Client.

-The Client and Candidate acknowledge that any recurring jobs over 12h per week must be made via the Agency and not the App.

- The Client shall provide to the Agency a request counting all expectations relating to the proposed employment including full details of work for which the Candidate is desired. The Rocket House is not responsible for any negotiations or changes as this must be managed by both the Candidate and the Client.

-A Permanent Placement is an Engagement requested as being permanent by the Client, regardless of its duration or weekly hours.

- The Client shall immediately notify the Agency upon any offers of employment made to the Candidate to indicate they wish to hire the Candidate we introduced to them.

-The Client shall pay the Engagement fee for the Agency to be able to initiate the search process, this will be deducted from the final Agency fee if the client hires a Rocket nanny introduced by us.

- When the client engages with the Agency they acknoledge that an Agency fee must be aid by the client (family) to the Agency should the Candidate, who has been introduced to the Client by the Agency, is engaged or employed by the client. This is to cover our search and placement services as we have a dedicated Talent Acquisition team working hard to find the best candidates for families.

-If an applicant (Candidate) engaged by the Client does not remain engaged by the client for at least four weeks (30 days), or it just does not work out, the Agency will try to find a replacement. If the family does not want a replacement, we will provide a full refund if this terms and conditions have been met and minus the engamenet fee (£100 to cover our administrative fees). For the T&Cs to be met, The Client must inform the Agency in writing within the first 4 weeks (30 days)

-The Agency agrees to refund the client in full if the Candidate fails to honour the Engagement before their commencement date if the terms and conditions have been met.

-The Agency acts as a means of introduction of The Candidates only. The Rocket House Agency can provide a ‘contract template’ as a guide, however The Rocket House is not responsible for how the Client and Candidate will negotiate, personalise or use this contract template.

-The Client shall satisfy itself as to the suitability of the applicant and is responsible for obtaining work and other permits, if so required. We recommend that families personally interview and trial candidates to ensure they are suitable and a nice fit to their family and home. Any trials must be agreed solely between the Candidate and the Client including any payments, invoices and methods of payment for those trials.

- The Client is responsible for complying with all employment, taxation, fiscal and other relevant legislation in respect of the contract of employment or contract for services as well as ensuring they have employers’ liability insurance for the Candidate. The Client is also responsible for requesting any medical reports under the Access to Medical Reports Act 1988.

-By agreeing to these Terms and Conditions, the Client take receipt of their duty to remunerate the Agency for the Introduction of a Candidate followed by its Engagement. The Client agrees not to, directly or indirectly, avoid or bypass the Agency with the intent of depriving the Agency of its Agency fees.

-The Client acknowledges that the Agency Fee does not cover any trials or any part of the Candidate’s salary. A trial is a maximum of one shift within one day.

-The Client agrees to pay the Agency Fee within 7 days of the invoice being issued. All payment must be settled in full GBP Sterling and the Client is solely responsible for all bank transfers, currency conversions and other fees and charges allowing the Agency to receive the payment in full. Any amounts not settled when due under this Agreement might generate interest.

-Candidates agree not to start a job managed by The Rocket House Nanny Agency until the Agency Fee (search and placement fees) has been paid in full by the family. Therefore we will not be able to confirm a placement until the invoice has been paid by the family and the candidate will still be open to any other jobs.

-Candidates acknowledge that The Agency acts as a means of introduction of The Candidates to Clients only. Any trials, payments or employment negotiations or agreements must be done between the Candidate and Client only.

Limitation of Liability

-All information provided by either party to the other will be treated as strictly confidential and will not be disclosed by either party to any third parties, unless required by law or regulation. The Agency shall process the Client’s and Candidate’s Personal Data only for the purpose of fulfilling their Services.

-The Agency confirms that, in supplying any Candidate to The Client, it is not aware of anything which will cause any detriment to the interests of the Candidate or the Client if the Candidate fulfils the assignment or Engagement.

-The Client is responsible for complying with all employment, taxation, fiscal and other relevant legislation in respect of the contract of employment or contract for services as well as ensuring they have employers liability insurance for the Candidate. The Client is also responsible for requesting any medical reports under the Access to Medical Reports Act 1988.

-Any liability of the Agency shall be limited to the Agency Fees paid to the Agency in respect of an Engagement.

-The Agency shall not be liable to the Client for any loss, theft, injury, damage, expense or delay incurred or suffered by the Client arising directly or indirectly from or in any way connected with the introduction or engagement of a Candidate. Including but not limiting to any failure of the Candidate to meet the Client’s requirements, any act or omission of a Candidate whether wilful, negligent, fraudulent, dishonest or reckless; or any loss, injury, damage, expense or delay suffered by a Candidate.

-The Agency shall not be liable for the loss of income or revenue sustained by the Client due to having to care for a child themselves or for the cost of paying for another nanny or childcare provider as an alternative childcare cover not for travelling or additional accommodation costs.